Job Title: IT Support Technician

Job Type: Permanent

Salary: £20k-£25k

Location: Chorley

We are delighted to be recruiting for an IT Support Technician to support desk supporting our in-house staff but also dealing with support enquiries from customer-facing systems. The main responsibilities include being the initial escalation point for the support desk providing first-time fixes where possible, commissioning and building user equipment and triaging and escalating tickets when required.

Main Duties & Responsibilities

* Responsibility for being the first point of contact on the Service Desk

* Perform the support of daily IT related issues.

* Assist in the support of our fleet of printers.

* Assist in the support of remote locations/users.

* Configure, test and deploy new workstations and peripheral equipment.

* Assist with the support of our e-mail procedures.

* New Starters and Leavers administration.

* Assist with our disaster recovery plan.

* Assist users with questions or problems.

* Assist with our network and file security.

* Creates and maintains good technical documentation.

* Other Duties as assigned.

Experience

* Experience in 1st line support

* Experience with supporting customers over the phone and in person

* Experience of ticket management

* Advanced knowledge of Windows Operating Systems – Win 7 and Above

* Active Directory and group policies and principles

* Microsoft Windows Server

* Networking hardware / software inc. patching of network and phones

* Experience in Office365

Salary: £20k-£25k depending on experience

In return, we can offer you an exciting career in a growing company with an excellent salary upto £25k base and benefits which includes:-

* 7.5% annual bonus potential on top

* £375 Quarterly Sales Bonus

* £375 Thank You Christmas Bonus

* 6% Matched Pension Contribution

* 4x Salary Life Insurance

* And Much More

If you are interested in this role, then please APPLY ASAP and we will be in touch with further details