Acorn Technology are working with a Public Sector body in West Wales to find an IT Support Officer to supplement an already talented team.

The successful candidate will be responsible for providing ICT Support, resolution or escalation for issues assigned to you from the helpdesk. Additionally, you will be required to keep the helpdesk up to date with updates, timescales or re-assignment as required to ensure the end user is fully informed.

Main duties/skills:

* Represent the department in key technology vendors user forums (E.G. Airwave, Airbus etc)

* Overseeing and assisting the ICT Technicians assigned to the Operational Systems Team in implementing, configuring and maintaining ICT hardware, infrastructure and software

* PC, Laptop, Tablets, Mobile, VOIP telephone, MFD, printer and other devices planning, setup, configuration and maintenance

* Provide guidance and help to support the station ICT procedures including use of Office 365 and Password policies

* Provide first-line remote and in-person IT support to Operational personnel

* Supporting and procuring deinstalls and reinstalls of critical communication equipment on Service vehicles

Benefits:

* A very generous pension scheme with competitive employer contributions

* Flexible working

* Diverse and varied job shadowing & development opportunities

* Access to free on-site parking, gym, café and restaurant

If this sounds like the role for you, please apply online or get in touch with Abigail Williams from Acorn by Synergie on (phone number removed).

Acorn by Synergie acts as an employment agency for permanent recruitment