Helpdesk Administrator – Stockport.

Our established client based in Stockport is currently looking for a skilled Helpdesk Administrator. You will provide effective support and communication and a quality customer experience to users, whilst delivering effective IT assistance across all aspects of the business, along with backup and support to the IT and change teams. You will be responsible for the day-to-day management of the IT applications, systems, and infrastructure.

Responsibilities:

Deliver a first-class customer experience operating the help desk to resolve users’ queries and problems, including the maintenance of user accounts and delivery of periodic processing routines.

Lead helpdesk support efforts relating to systems, ensuring queries are resolved in a timely manner with limited disruptions

Keep users informed of changes and updates in technology systems and confidently respond to user requests and instructions

Assist in all aspects of system development including ad-hoc reporting.

Assist with the maintenance of system documentation in accordance with agreed procedures and standards.

Support the implementation of changes, new functionality, and/or products into the client's core systems

Assist in the testing and evaluation of new software releases, and in the dissemination and documentation of new software.

Install, upgrade and maintain computer/server hardware and software, manage virtual systems and apply automation processes

Skills and experience:

Microsoft network administration (Active Directory/Azure)

Virtualisation platforms (Hyper-V, VMWare, or equivalent)

Backup and Disaster Recovery software (e.g. Veeam)

VOIP/Unified Communications (e.g. 3CX, Teams Direct Routing)

Network routing and switching are desirable

Scripting and automation tools are desirable

Benefits:

Private medical insurance

Pension scheme (7.5% employer contributions rising to 10% after 2 years)

Heath Cash-Plan

How to apply for this position?

Interested, please click Apply!

Helpdesk Administrator – Stockport