Service Desk Technician - Managed Services

Location: Stockport

Salary: £20,000 - £25,000

A successful recruitment agency is looking for a Service Desk Engineer to join their client's Managed Services team in Stockport.

The successful applicant will be responsible for providing high-level technical support and troubleshooting for their client's customers who require assistance with their IT solutions.

The successful candidate will be expected to work closely with other teams in the organisation, including the sales and account management teams, to ensure customer satisfaction.

Main Responsibilities:

Provide technical support to customers over the phone and via email

Troubleshoot and resolve customer issues

Liaise with other teams and departments to ensure customer satisfaction

Monitor and report on customer service levels

Provide feedback and advice on customer service issues

Skills and Requirements:

Proven experience in the IT industry

Knowledge of troubleshooting and resolving IT issues

Excellent customer service skills

Ability to work independently and as part of a team

Good communication and problem-solving skills

Experience working with IT tools and software (Office 365, Networking)

If you would like to be considered for this role, please apply for immediate consideration and for further details about the role

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy