My client, based in Braintree, Essex, has a proven track record of delivering high value technical services to their clients within industry throughout the UK. Their customer base is growing and they now seek another 1st Line / Help Desk Support person to join their team.

Role:

* Technical Support of an established and growing client base

* Troubleshooting and resolving technical issues related to EPOS systems including hardware and software

* Perform regular maintenance tasks to ensure the smooth operation of all systems

* Collaborate with all members of the IT team and other departments to ensure the EPOS systems are meeting the needs of clients and the organisation in general

* Provide IT Support / Technical Support to a growing client base via telephone, live chat. email and remote access

* Communicate with customers effectively, ensuring they are aware of your progress in solving the technical issue

* Complete technical reports

* Maintain IT / technical ticketing system

* Respond to and take ownership of the tickets assigned to you and escalate when required

Desired qualities, skills and knowledge

* Ability to work in a small team and integrate will into the surrounding business

* Able to work in a busy technical environment

* A good communicator

* A person with experience of using and / or supporting EPOS systems

* Enthusiasm with a lively can-do-attitude

* Has a background in IT administration / support

This role may suit an individual who has experience of using EPOS equipment and fancies a change in career to a technical support role. Most importantly, this role requires a person with bags of energy and who has a happy disposition