We have an exciting new opportunity for an experienced service desk manager from an MSP background with a customer facing focus to join head up the service team for my client, a well-established and rapidly expanding MSP.

My client offers a warm and welcome work environment with a tight knit team. The successful candidate will have the pleasure of joining the rapidly expanding team which operates out of a beautifully furnished office.

The successful candidate will be responsible for:

Managing a team of 8 IT support technicians

Drive growth for the business by delivering excellent service and pushing sales

Set KPIs for the support team and ensure they are all achieved

Follow through with SLAs

Providing excellent customer service to a range of clients

Offering technical advice on a range of cloud technology issues

Provide training and mentoring to the technicians to help them reach their potential

The role is all on site, Monday to Friday and offers a salary of up to £70k DOE

The right candidate will be able to demonstrate the following skills and experience:

A strong background managing with in a managed service provider

A solid knowledge of modern and up to date cloud technologies

Have excellent customer focused experience

Demonstrate a strong track record of people management

Experience working in a service desk environment and have an understanding of SLAs and KPIs

A desire to shape a business and drive growth

If this role sounds of interest to you and you would like to hear more about the vacancy then please reach out to Frazer Hunter on (phone number removed) or email

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