Location: Kent WA

Site: Office based on site.

Salary: $20-$40 per hour based on experience + overtime

Hours: 40+ hours per week, Monday to Friday. Overtime available.

Permanent Contract

Fusion People are working with a highly regarded construction hire company to recruit a 1st Line Support Engineer with at least 2 years experience in 1st/2nd support IT roles, supporting bespoke software across all of their workforce. Will need to live locally or be able to drive to work.

Please apply now if you feel you have the experience we are looking for. Interviews will be held over Teams or Zoom.

Typical duties include, but not limited to:

1st line analysis and resolution of reported issues

Troubleshooting Windows operating system, and application issues

Configure and deploy laptop and Apple Mobile devices

Basic MDM administration of Apple Devices

Supporting deployment and update of software

Troubleshoot hardware and software faults

Install and configure new end user devices to company standards

Good customer facing skills and ability to prioritise your workload are also key aspects of the role.Qualifications and skills required:

Experience and/or Qualifications in an IT support role

Experience with Windows 10 and Apple iPhone iOS/iPadOS

Experience with MS O365 Packages

Experience with Active Directory and group policies

Ability to maintain a high degree of customer service for all support queries

Proactive approach, ability to prioritise and manage own workload

Excellent oral and written communication skills

--- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website