IT Support Engineer

The successful candidate will receive the following benefits:

The choice of a full-time role or pro-rata equivalent to work school days only

Training and pathways to enhance your technical skills

Vehicle access (role specific)

Possible overtime opportunities

Up to 24 days paid holiday + Bank Holidays

Onsite fitness suite

Childcare, eyecare and cycle to work scheme

Perk scheme

Employment anniversary awards

Company funded social events

Company contributory pension scheme

An exciting opportunity has become available for an IT Support Engineer to join our friendly team

based in Ferndown, Dorset. The successful candidate will earn up to £24,750 per annum for a full-time role or pro-rata equivalent for school term-time commitment only.

The IT Support Engineer is a varied and challenging role. You will be visiting customers on both a scheduled and ad-hoc basis to maintain systems and provide high-quality IT support. You may also have regular opportunities to make valuable contributions to the delivery of IT projects.

You must be a positive, friendly, and sociable team player to join our incredible team – a “can do” attitude and sincere passion to deliver high-quality work are critical to success!

Candidates may have some experience of working in an IT environment, but training is available for all colleagues. You must understand the importance of exceptional customer service to accompany technical skills. We’re seeking intelligent, diligent, and friendly engineers who can combine existing knowledge with newly acquired skills to become an asset to #TeamOakford.

Role Requirements

The candidate must be able to drive

Enhanced DBS check (conducted by the company and must remain clean)

Experience of working in an IT environment will be advantageous

Active Directory and Microsoft 365 administration/support

Troubleshooting and supporting modern desktop environments (Windows 10/macOS)

Understanding of computer and server components, networks and infrastructure

Polite, confident and effective communicator

Sincere passion for exceptional customer service

Excellent time management and priority determination skills

Maintaining a high standard of work and professionalism

Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues

Role Responsibilities

Based at our satellite office in Ferndown (Dorset), with regular visits to local customer sites, our wonderful HQ near Devizes and occasionally other locations

Providing on-site and remote technical support to our customers

Performing various tasks to support service or system maintenance and IT project delivery

Maintaining a positive working relationship with customers

Assisting other teams with their tasks if called upon

Company Profile

Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation.

We’re among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business. We’re already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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