2nd Line Service Desk Engineer

The successful candidate will receive the following benefits:

Training and pathways to enhance your technical skills

24 days paid holiday + Bank Holidays

Onsite fitness suite

Childcare, eyecare and cycle to work scheme

Perk scheme

Employment anniversary awards

Company funded social events

Company contributory pension scheme

An exciting opportunity has become available for a full time 2nd Line Service Desk Engineer to join a friendly team based in Devizes. The successful candidate will earn up to £35,000 per annum.

Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and delivering service requests to SLA, either via engagement directly with customers or via escalation and interaction with the 1st Line resolver group. You will be part of a diverse team ranging from entry level to technical specialist, working together to deliver high quality support with exceptional customer service.

You must be a positive, friendly, and sociable team player with a passion for IT and people. A positive “can do” attitude is very important to #TeamOakford!

Candidates should have some experience of working in an MSP environment (or similar) and will understand the importance of exceptional customer service to accompany technical skill. Leading by example, taking ownership of tasks and a willingness to share knowledge with your team are imperative to this role.

Role Requirements

The candidate must be able to drive

Enhanced DBS check (conducted by the company and must remain clean)

Experience of working in an MSP environment (or similar)

Knowledge and ability to support Windows Server

Troubleshooting and supporting modern desktop environments (Windows 10/macOS)

Knowledge and demonstrable ability to support networks and infrastructure

Microsoft 365 Admin Centre (Exchange, Teams and Azure) and application support

MDM administration – Intune, Profile Manager and/or Google Cloud

Understanding of VoIP solutions, provisioning and troubleshooting

Polite, confident, and effective communicator

Sincere passion for exceptional customer service

Excellent time management and priority determination skills

Maintain a high standard of work and professionalism

Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues

… Kindness, with a genuine passion to learn and become an invaluable team player!

Role Responsibilities

Resolving incidents and servicing requests to SLA for our customers

Based at our wonderful HQ near Devizes, with occasional visits to customer sites or other

locations if required.

Attending and positively contributing to service management meetings as required

A desire to share knowledge and train the more junior members of the team

Maintaining a positive working relationship with customers

Assisting other teams with their tasks if called upon

Company Profile

Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation.

We’re among the elite in the industry and pride themselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business.

We’re already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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