Support Analyst / 1st Line Support / Software Support

A global technology company are expanding their service desk team and looking for a 1st Line Support Analyst to join them. They produce software that is utilised worldwide and enables organisations to communicate seamlessly and effectively with their clients.

As a 1st Line Support Analyst you’ll be the first point of contact via telephone and email supporting clients with any technical queries. It will involve remote installation of the software, troubleshooting and technical support along with occasional training and upskilling if needed. You’ll work very closely with the inhouse development team to resolve any code queries too. It is a hybrid role, working from their Guildford office one day a week.

This role would suit someone who has an interest in a technical support career, along with some prior experience in a 1st line technical support role along with;

* Great communication and customer service skills

* Any experience with HTML, CSS or SQL would be really beneficial

When you join, you’ll undergo an immersive induction programme, so you’ll have all the knowledge and tools that you need prior to supporting customers yourself. You’ll be encouraged to resolve the queries yourself, however will have escalation routes if needed.

They are a very collaborative team and you’ll be supported to progress not only your technical knowledge but also your career. They have a great benefits package available on top of hybrid working, with the team attending the office together one day a week.

Don’t miss this opportunity; apply now.

Support Analyst / 1st Line Support / Software Support