Technical Delivery Manager - Hampshire - Windows, Azure, Office 365

Our client are looking for a Technical Delivery Manager to lead a team of 2nd and 3rd line engineers, delivering infrastructure support services for its growing customer base and portfolio of infrastructure services.

Applicable candidates will have experience in Windows Server operating systems, server hardware, Azure, Office 365, networking and Virtualisation technologies. On offer is a key position working on a broad range of the latest technology, with a team of exceptional engineers.

The skills you'll need

Line management, direct and dotted.

Objective setting (both individuals and team) and appraisals

Performance management

Forward demand and capacity planning, both people and infrastructure.

Incident / request management

Vendor/supplier management

Experience supporting large/enterprise level infrastructures

Excellent analytical and problem-solving skills to achieve prompt resolution

Strong experience of incident and problem management including 3rd party service providers

Capable of managing concurrent initiatives

Solid operational understanding of service management standards and tools; Minimum ITIL V3 Foundation qualified

Industry recognised qualifications are an advantage, including but not limited to Microsoft Certified (MCSA, MCSE)Your Key Responsibilities Will Be:

Lead a team of 2nd line and 3rd line engineers including line management, team/individual objective setting/appraisals, resource management, out-of-hours rota management, incident/request management, coaching, first/single point of contact/escalation point and being the lead technical member in the team.

Assist in the creation of service reviews with internal customers and external vendors/suppliers.

Be the Subject Matter Expert in several technologies managed within the team.

Lead on the installation, configuration, maintenance and support of infrastructure and systems used by our customers

Offer expertise within the team for the resolution of all technical incidents and problems

Proactively identify opportunities and create and deliver robust business case proposals to team Manager to improve reliability, stability, and efficiency

Instigate and orchestrate changes to infrastructure and systems, in line with change control processes

Work with the Technical Delivery Manager (Projects) to facilitate and assist with the management of medium/large technical projects and complex work packages into business-as-usual operations

Contribute with ideas and suggestions on continuous service improvement

Develop, produce, and maintain documentation and following procedures as required

Provide out of hours support for major incidents as part of an on-call rotaBenefits:

Company Profit Share (pending)

22 days annual leave plus bank holidays

Birthday as paid leave

Additional leave based on company performance

Company sick pay policy

Pension Scheme

Private Medical Insurance

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