We are currently looking for an enthusiastic individual to join our Northampton team in the position of IT Technician & Service Delivery Intern.

We are passionate about helping kickstart careers through our Development Programme.A career in IT has never been more relevant, with businesses looking to stay competitive, embed new technology and drive operational efficiencies. As part of this internship, you can expect: -

* To gain hands-on experience within an IT position and several IT Technologies and solutions such as Microsoft Admin Centre, Active Directory, Microsoft Azure, Smartsheet, Freshworks Freshservice, Citrix, SolarWinds and several applications used within the Business.

* Exposure to professional framework methodologies such as ITIL, Agile, Prince2.

* Shadowing and training experiences with knowledgeable professionals within IT Service Delivery Team (Service Desk, Infrastructure Team, Information Security) and working with our IT Projects, Demand & Innovation Team.

* Opportunity to attend networking events and company meetings.

* Work closely with a mentor and the senior leadership team in reviewing the current estate and recommending changes.

* Help drive business change & Improvements with your own Ideas.

* A dynamic and supportive work environment, as well as opportunities for growth and development.

Your duties would include but not limited to the following;

Directly engage with our IT users and provide technical support via phone, email, and in-person communication whilst working with the IT Service Desk Team.

Troubleshoot and resolve IT-related issues, including hardware, software, and networking problems

Document and track problems in a help desk system

Assist with the deployment and maintenance of hardware and software

Help revitalise the IT department to ensure it is offering the best possible service to its customers.

Challenge inefficient processes and practices and influence great change

Work with the key individuals within the IT function and central business leaders to identify opportunities for improvement in business process.

Assist Infrastructure Team and Head of IT Services with keeping the IT estate current and optimising the service we deliver.

Work with the Information Security team to ensure any possible cyber-attacks are kept to a minimum.

Working with IT projects Team to oversee and assist in deployment of innovative solutions.

About you;

competent within an IT environment & with the use of IT applications such as Microsoft Office,

currently pursuing a degree in Computer Science or a related field.

Strong problem-solving skills and attention to detail

Excellent communication and interpersonal skills

Basic knowledge of hardware, software, and networking concepts

Ability to work well in a team environment whilst being able to escalate issues and manage one’s own time without being “micro-managed.”

expected to contribute to meaningful projects and work closely with a mentor and with senior leadership.

hold a strong believe in customer satisfaction and business benefit driven solutions.

A self-directed person with a passion for technology, collaboration, and creative.

The ability to think laterally & literally to evaluate and analyse data, create solutions, & communicate with a variety of people.

In addition to these functions, interns to perform such other duties that are requested within the IT Team.

About us;

We have an extensive network of 17 manufacturing facilities in the UK, employing approximately 1,900 people.

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands such as Thermalite blocks, London Brick, Ecostock, Cradley, Formpave and Jetfloor, Bison Precast. Our product range comprises of clay bricks, Thermalite blocks, aggregate blocks, Red Bank chimney, roofing and flue systems, precast concrete and flooring products and Formpave permeable paving.

Forterra represents exactly what we do and have always done. Our purpose is to manufacture products that are the essential to the nation’s construction sector, helping our customers build with ease and confidence. Moreover, we continue to lead our industry in terms of standards and safety.

What we can offer you;

Competitive salary and 27 days annual leave

Company Pension Scheme

Employee Assistance Programme