Software Support Analyst

Stevenage

£27,000 - £33,000

Applause IT are looking for a Junior Product Specialist to join an innovative retail software company with customers across the UK, Europe, and North America. This role would suit an individual who is currently a Software Support Analyst and is looking to expand their skills and pursue a career in a leading software company.

You will be working within the Product team as the junior product specialist to improve the applications that our client provides to their customer base. As the Junior Product Specialist, you will configure and deploy implementations for new product improvements and provide expert knowledge on their product to partners and customers. You'll be the first port of call for product expertise, knowledge, and assistance in all areas of the business as well as working alongside stakeholders to identify any faults, investigate bugs, and document new features in their software.

Desired Skillset

Experience in a retail environment - essential

Team player

Analytical and excellent problem-solving skills

Excellent verbal and written communication skills

Experience in a software support team, software quality assurance role, or experience working with software applications in retail or hospitality would be highly desired

Software Support Analyst - Stevenage - £27,000 - £33,000