Do you have maybe 2-3 years experience and now looking for your next challenge as an IT Data Support Analyst?

Do you have a strong ability to quickly pick up and navigate existing reports?

Experience with ERP systems (ideally Access Dimensions)

Experience with CRM systems (ideally SuperOffice CRM)

This Thame based technology company have an exciting opportunity available working with the IT & Business Systems Manager and Finance Manager

Overall Purpose of the IT Data Support Analyst

Interpret, check, format and analyse data sets from multiple sources

Ensure overall accuracy of data stored within business systems

Manipulate data to provide reports in a variety of formats e.g. SQL, Crystal Reports, Orbis TaskMaster, VBA, Excel, Power BI

Create visual dashboards within ERP, CRM and other business systems

Create backing data which will support the visual dashboards

Create and maintain documentation of data reports and tasks

Liaise with internal teams for reporting requirements and other tasks

Extract key information/insights from the dashboards and/or data sources

Present findings to staff and the management team

Provide ad hoc support to the IT & Business Systems Manager on non-data processing IT support tasks as required by the business

Day to Day Responsibilities of the IT Data Support Analyst

Generate daily/monthly and ad hoc reports from ERP, CRM and other business systems, ensuring optimum data quality and traceability

Support the Finance Manager in developing reliable data sets within the ERP system

Build a robust understanding of data sources and their interconnectedness

Develop an extensive network with the staff using data across the business to ensure data are understood and used appropriately

Support the development of suitable metrics for inclusion in business cases

Work with the IT & Business Systems Manager and Finance Manager to identify areas for improvement

Support all areas of the business by providing Ad Hoc data and reports of service performance

Take ownership of all issues arising with core business systems including ERP and CRM packages and liaise on fault resolutions with the respective vendors

Essential Skills and Qualifications

Strong ability to quickly pick up and navigate existing reports

Experience with ERP systems (ideally Access Dimensions)

Experience with CRM systems (ideally SuperOffice CRM)

Ability to dive deep in data in accordance with the business needs

Attention to details and comfortable using Microsoft office applications

Experience using SQL, data queries and SSRS

Strong report writing and presentation skills

Teamwork

Able to work with multiple data sets

Keen eye for detail

Nice to Have skills and qualifications

Experience using Crystal Reports, Orbis TaskMaster or other reporting solution

IT troubleshooting skills, including Microsoft Office suite, Office 365, office networking and Microsoft server 2012

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