100% remote.  1st line service desk support / technical support analyst (afternoon & evening work) required by this hugely successful global systems provider.

The Role:

-- Remote support to commercial clients

-- 1st line - IT hardware / systems and software applications support (not triaging; this is actual technical support)

The Person:

Candidates need to be:

-- Engaging and have excellent client handling abilities

-- Have good general IT skills, ideally gained through similar IT helpdesk support experience

(Otherwise proven customer service skills with a demonstrable ability to provide IT support).

-- The ability to work the below hours from home

(And be able to commute to Stevenage for the occasionally training day).

The hours:

Permanent position - Monday to Friday only, on a rotating shift system:  1pm-10pm / 3pm-midnight / 4.30pm-1.30am.  1hr for lunch.

The location:

The role can be performed 100% remotely.

Summary: 

A great career opportunity to join a structured and well-established company, where you can employ and develop your skills. Offer subject to DBS check (the company can undertake this).

Earnings £22,000 to £25,666 (comprises of basic salary with a shift allowance due to the hours). Benefits include 25 days holiday, pension, life insurance and health related. Services advertised by Dupen are those of an Agency