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Interaction Recruitment are working with a Global business who pride themselves on service and quality, developing their employees through a strong training and development team. Due to positive expansion plans we are individuals with a keen interest and passion for Technology and people who can demonstrate some fantastic examples of providing excellent service in a previous role,
This role will include:-
- Liasing on email and by phone on Customer IT issues
- Escalating potential service issues with a Team Leader as required
- Raising and actioning tickets
4 shifts Nights 20:00 pm to 08:00 am (4 days on/ 4 days off)
4 shifts Days 08:00 am to 20:00 pm (4 days on/ 4 days off)
2+ years experience in an IT customer First Line-focused support role.
Proven Customer service skills.
Microsoft Server operating system knowledge.
Cisco/ Meraki Networking device knowledge.
Awareness of ITIL and a common sense attitude towards incident management.
Good general all round IT knowledge.
Good communication skills, verbal and written.
Ability to work under pressure.
Ability to work in a team and to support team members.
To apply for this role please send your CV to (url removed)