Interaction Recruitment are working with a Global business who pride themselves on service and quality, developing their employees through a strong training and development team. Due to positive expansion plans we are individuals with a keen interest and passion for Technology and people who can demonstrate some fantastic examples of providing excellent service in a previous role,

This role will include:-

- Liasing on email and by phone on Customer IT issues

- Escalating potential service issues with a Team Leader as required

- Raising and actioning tickets

Shift Times

4 shifts Nights 20:00 pm to 08:00 am (4 days on/ 4 days off)

4 shifts Days 08:00 am to 20:00 pm (4 days on/ 4 days off)

Appllicant requirements:-

2+ years experience in an IT customer First Line-focused support role.

Proven Customer service skills.

Microsoft Server operating system knowledge.

Cisco/ Meraki Networking device knowledge.

Awareness of ITIL and a common sense attitude towards incident management.

Good general all round IT knowledge.

Good communication skills, verbal and written.

Ability to work under pressure.

Ability to work in a team and to support team members.

To apply for this role please send your CV to (url removed)