This Sales floor manager role has been created due to continuous growth within a Market leading, award-winning business! As a Sales floor manager you will be responsible for leading and developing a team of Telesales agents, using your 3+ years experience to enable them to be as successful as they can be and ensure we continue to have a world class sales function! You will utilise your knowledge of Data / campaign analysis to review the effectiveness of your team and implement action plans to plug any gaps. You will set targets for your team and help them to achieve KPI's with ongoing development and 1-1's.

In return you can expect a modern, vibrant working environment for a global business in Manchester city centre, 25 days annual leave plus bank holidays, Life Insurance and Pension plan, Wellbeing programme, Company incentives and discount schemes. This is a fantastic opportunity to join a global business and contribute to their continued growth!

We are looking to speak with motivated individuals who are career minded and have experience leading a Telesales team through various campaigns, providing ongoing coaching and support and leading by example. We are looking for talented sales Managers to work with their dynamic and fast-paced Sales team. You will support your team and offer a clear progression plan, enabling them to be high performers and achieve their career goals.

Day-to-day responsibilities:

Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs

Ongoing development planning to drive performance through effective communication and documentation

Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats

Deliver weekly plans through daily performance & stat reviews

Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policies

Deliver documentation based on the constant coaching and improvement of their team

All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management

Keep up to date with any campaign/company updates and changesKey Requirements:

Must have at least 3 years experience in a management position leading a sales team to targets

Competent user of salesforce

Uses statistical analysis to implement long-term and short-term fixes

Set a constant example in terms of behaviour and setting standards

Gains feedback and analyse the way you communicate

Always consistent and professional

Manages and assists in performance improvements

Analytical and problem-solving skills - have the ability to interpret MI and deliver Action Plans

Good understanding of Inbound and Outbound telephony/dialler systems

Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff

Strong organisational aptitude and proven time management skills

Excellent people management skills

The proactive and decisive approach to problem-solving

Strong organisational aptitude and proven time management skills

Highly effective communication

Please apply today and we'll be in touch to discuss further!

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