Deskside support Specialist
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- Location
- Southampton, Hampshire, United Kingdom
- Salary
- £160 - £180/day
- Job type
- Full Time
- Category
- Information Technology
Title: Deskside support Specialist
Location: Fawley , Southampton
Contract: 3-6 Months
* Provide customer facing end-user support that includes
* Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
* IMAC support including large scale/bulk office moves/re-stack activities (all moves)
* Support for Operating System, base load software, MS Office suite and other business application
* Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
* Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
* Support for the Mobility devices (IOS/iPhone/IPads)
* VIP and home-based office (HBO) user support
* Manage the ticket queue in remedy system
* Respond to end-user requests
* Coordinate with vendors