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2nd Line Support, Bournemouth, Up to £28,000
The purpose of this role
As 2nd Line Support, you'll work closely with members of the customer support team to ensure that customer systems are maintained, and any issues are solved in a professional and timely manner
As the 2nd Line Support, you'll be responsible for:
Providing telephone support to customers to resolve their faults and answer queries
Maintaining a high level of customer service, ensuring all customers are kept up to date on the progress of their fault or enquiry
Using remote troubleshooting tools to diagnose and resolve technical issues
Installing, update, and maintain relevant software and systems
Ensuring all admin is kept up to date and information is correctly imputed into the database Skills & Experience
Technical background, 1st or 2nd line support experience
Experience working with VOIP and 3CX would be desirable
Excellent customer service skills
Good time managementBackground:
Our client specialises in phone systems and has done so for over 20 years. They have developed a globally unique product and pride themselves on delivering high levels of customer service and support.
As 2nd Line Support, you'll benefit from:
A competitive salary of up to £28,000
24 days holiday + Bank Holidays (Increasing by 1 day each year)
Private Health Insurance after 1 year of service
An exciting role with future progression opportunities
Cycle to work scheme
Refer a friend schemeInterested?
We're working with this client on an exclusive basis, so you won't see this advertised elsewhere. For more information or to apply to this 2nd Line Support position call Chloe or Hannah at Rubicon or apply directly to the advert with an up-to-date CV.
Our team reviews every application. Please ensure your CV is submitted in Microsoft Word so that we can upload your details more easily to our system. If sent as a PDF it will cause delays.