2nd Line Support, Bournemouth, Up to £28,000

The purpose of this role

As 2nd Line Support, you'll work closely with members of the customer support team to ensure that customer systems are maintained, and any issues are solved in a professional and timely manner

As the 2nd Line Support, you'll be responsible for:

Providing telephone support to customers to resolve their faults and answer queries

Maintaining a high level of customer service, ensuring all customers are kept up to date on the progress of their fault or enquiry

Using remote troubleshooting tools to diagnose and resolve technical issues

Installing, update, and maintain relevant software and systems

Ensuring all admin is kept up to date and information is correctly imputed into the database Skills & Experience

Technical background, 1st or 2nd line support experience

Experience working with VOIP and 3CX would be desirable

Excellent customer service skills

Good time managementBackground:

Our client specialises in phone systems and has done so for over 20 years. They have developed a globally unique product and pride themselves on delivering high levels of customer service and support.

As 2nd Line Support, you'll benefit from:

A competitive salary of up to £28,000

24 days holiday + Bank Holidays (Increasing by 1 day each year)

Private Health Insurance after 1 year of service

An exciting role with future progression opportunities

Company Pension

Cycle to work scheme

Refer a friend schemeInterested?

We're working with this client on an exclusive basis, so you won't see this advertised elsewhere. For more information or to apply to this 2nd Line Support position call Chloe or Hannah at Rubicon or apply directly to the advert with an up-to-date CV.

Our team reviews every application. Please ensure your CV is submitted in Microsoft Word so that we can upload your details more easily to our system. If sent as a PDF it will cause delays.

INDOFF