03176 Administration Ringwood £20,000 - £25,000 pa

Location: Ringwood

Salary Range: up to 25,000 per annum

Job Type: Full time, permanent

Hours: 37 hours per week, Monday – Thursday 9:00 – 17:30, Friday 9:00 – 17:00 with 1 hour lunch

break unpaid.

Job Description

The The companyis a Managed service provider for IT & Print with a recent opening to join our fantastic

team. This is an exciting opportunity for the right candidate to come on board with a technology

based and driven company that is moving through an exciting period of growth. Our customers are

the centre of our business focus, and we strive to deliver excellence with every service our

customers require.

This role will be supporting the service process to ensure complete customer service satisfaction,

within contractual SLA’s. Working to support our Managed IT & Printer service teams, with efficient

and accurate data capture and processing being essential to facilitate the high standard of customer

experience we deliver.

Keeping the customer at the centre of everything we do, the right candidate will be

involved in:

• Manage and control, remote monitoring systems for effective, pre-emptive customer service

delivery

• Develop customer relationships to enable service account management

• Ordering and tracking of ongoing support contract goods and services

• Processing deliveries of service stock items and customer orders

• Supporting Managed IT users with MFA set ups

• Base level Support ticket triage

• IT Database documentation and data entry management

• Managing and maintaining our 3rd party service providers to ensure effective service delivery

• Supporting the ongoing customer service requirements

• First point in answering inbound calls in a timely and professional manner

• Always maintain a professional manner and follow all relevant data protection laws,

guidelines and company policies including GDPR.

• Other administrative task as and when required to assist with the support of delivery service

to our customers.

Candidate Requirements

The following requirements are essential:

• A dynamic, solutions-based approach to all tasks

• Must be proactive and forward thinking

• Excellent communication skills

• Must be a great team player

• Methodical and detailed orientated

• Demonstratable experience using MS Office including - Excel, Word, teams and Outlook

• Able to work independently and manage individual deadlines

• Keen attitude to learn, grow and develop both personally and the role

• Able to ask relevant questions to deepen understanding of processes, and continually

suggest improvements

• Strong Administration ability with an interest or understanding of IT

• 5 GCSE’s including English and Maths at grade 4 or above or equivalent qualification

The following requirements are desirable:

• Prior industry experience within managed IT and Print

• Industry experience with VoIP Services.

• Experience using business management systems (Connectwise, Copy Control or similar)

• Experience using Xero Accounts package

• Experience using IT Documentation package (IT Glue or similar)

• 1 year+ office experience

We are looking for the right candidate with a can-do attitude, who will fit well within our existing,

fantastic team. We are more than happy to train and develop the right candidate that fits this

dynamic, exciting and stimulating role.

Benefits

• On-site parking

• 20 days holidays + Bank holidays

• Holiday allowance rising with length of service

• Company Pension scheme

• Company wide Bonus Schemes

• Staff chill space with dart board, sofa, TV, games & refrigerator