1st Line Support Engineer

Norwich

£21,000 + (DOE)

Are you keen to explore a career in IT or have some prior experience in IT Support. This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability.

Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT.

You will be answering the phone and logging tickets, ensuring the caller is reassured their problem with be fixed. Build relationships with clients and gain a natural satisfaction of helping those in need. Given training, you will be able to resolve issues is the best, quality driven way helping you gain a strong understanding of how IT Support should be done.

Key Skills:

* Microsoft 365

* Active Directory

* Window Servers

* Understanding of DHCP/DNS

For a chance to start a career in IT, or really streamline your skillset to make you a better Engineer, apply now