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Imagine leading and managing complex IT projects, working with the latest technologies and tools, and being a part of a high-performing team. If you're one to enjoy satisfaction of seeing a project come to life and successfully transition to the service desk - you're in the right place
As the leader of the project, you're able to guide the project from start to finish. You're responsible for planning and executing all project activities, from the initial stages to the final transition to the service desk. You're able to make sure that all project objectives are met and that everything runs smoothly.
This is an opportunity to truly make an impact and be a vital part of the team. It's time to take your project management skills to the next level and make a real difference in the success of the project.
In this exciting role, you can expect to be involved with activities which include:
Creating workplans based presales BoM and work with the project manager to create project plan
Implement the Project Implementation work, ensuring all activities are actioned in line with project plans and timelines.
Track and update project activities and deliverables using appropriate tools.
Constantly monitor and report on progress of the project to all stakeholders.
Escalate when the project is at risk of not delivering to the agreed requirements or timescales.
Escalate when scope creep occurs to ensure change request process is followed
Managing client expectations through clear communications.
Create and maintain customer specific infrastructure documentation.
Support colleague development to enable them to resolve issues confidently and effectively.
Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
Undertake all other reasonable requests.
Manage and work to internal and customer SLA's, escalating any concerns.
End to end ownership of problem resolution.
Managing client expectations through clear communications.With your IT background you have experience in managing/supporting projects, customer-facing experience, working with SLA's, part of a service delivery team, supporting multi-site clients. You've got the knowledge to install, configure, troubleshoot issues, decommission & make recommendations for upgrade using:
All MS Windows Server Platforms
All SBS Platforms
All MS Exchange Technologies
MS365, O365, Sharepoint, Teams
Azure configuration and migrations
Android & Windows Mobile Technologies
PC/Server Hardware - upgrade, both hardware and firmware. Raid configurations, iLO.
Comms Cabinet Patching
AD - configure sites and services, resolve issues.
DNS - running through the DNS structure to ensure domain entries exist for DC's, moving external DNS services around to different IP's when internet changes.
VMWare / SAN - determine system state.
Group Policies - create, breakdown, troubleshoot issues.
Firewalls, Routers & VPN's - install, configure & troubleshoot.
NAS & SAN Technologies
Project Management; PRINCE2 or equivalentBenefits
This is a remote-first hybrid role. for details about our C+C hybrid workstyle. #LI-Hybrid
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