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Network Support Analyst - £29,000 - £35,000 - Remote
Dispatch and bring live of Customer CPE within defined OLA's.
Provide 2nd Line network support for customer technical services including monitoring, incidents, changes and appropriate service requests within agreed service hours and to agreed service levels.
Work with and manage escalations or complex requests from all sources regarding fulfilment, communicating and engaging other parties (including 3rd parties) as required.
Have the capability to identify serious issues and identify a course of action to minimise or eradicate the possibility of impacting on our customer systems availability.
Work to a structured OLA and understand the customer SLA structure in order to meet the contractual requirements.
Relevant experience of technical support in a Service Provider / Outsource environment
Cisco CCNA certification
Knowledge of Juniper, Palo Alto & Cisco Firewalls
Knowledge of Network analytical tools such as Wireshark
Knowledge of and experience with configuring and troubleshooting
Wireless technologies including Meraki, Cisco, Aruba and Extreme
Network technologies including Cisco switches / routers
SD-WAN including Meraki and Fortinet
Tier 2 Broadband / Ethernet support including traffic shaping.
Proven capability and demonstrable experience of problem, incident and change management
Please apply for more details…
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