Network Support Analyst - £29,000 - £35,000 - Remote

Job Description

Dispatch and bring live of Customer CPE within defined OLA's.

Provide 2nd Line network support for customer technical services including monitoring, incidents, changes and appropriate service requests within agreed service hours and to agreed service levels.

Work with and manage escalations or complex requests from all sources regarding fulfilment, communicating and engaging other parties (including 3rd parties) as required.

Have the capability to identify serious issues and identify a course of action to minimise or eradicate the possibility of impacting on our customer systems availability.

Work to a structured OLA and understand the customer SLA structure in order to meet the contractual requirements.

Essential Skills…

Relevant experience of technical support in a Service Provider / Outsource environment

Cisco CCNA certification

Knowledge of Juniper, Palo Alto & Cisco Firewalls

Knowledge of Network analytical tools such as Wireshark

Knowledge of and experience with configuring and troubleshooting

Wireless technologies including Meraki, Cisco, Aruba and Extreme

Network technologies including Cisco switches / routers

SD-WAN including Meraki and Fortinet

Tier 2 Broadband / Ethernet support including traffic shaping.

Proven capability and demonstrable experience of problem, incident and change management

Please apply for more details…

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: https://(url removed)/work/equal-opportunities-employer

In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - https://(url removed)/work/flexible-application-process