IT Support Team Leader

High Wycombe

£30,000 - £35,000 + Pension + Holidays + Life Insurance

An amazing opportunity for an established IT Support Team Leader to develop in an established and growing company, where you will be responsible for overseeing the IT Support team day to day responsibilities and providing an excellent level of service to the organisation.

The company are a family-owned business and have been established for years shining in the manufacture and distribution of innovative healthcare and medical devices. Also offering other services such as educational resources for both professionals and patients.

In this role you will be responsible for managing the IT team and beig able to get involved with hands on tasks. The role will include getting involved with 1st Line and 2nd Line destop support to users both remotely and onsite. You will help with troubleshooting systems and network problem, get involved with configuring and installing new PCs laptops, smartphones, and other hardware when necessary. You will be expected to work 5 days onsite for the first 5-6 months and then there will be flexibility to work from home.

The ideal candidate will have experience as an IT Team Leader as well as being able to get hands on and technical when needed. You will have a good knowledge supporting Microsoft Operating Systems, Server, and Office 365. Have great knowledge of networking such as DNS, DHCP, cabling and switches.

A fantastic opportunity to be able to use your senior experience on developing the service desk team, work with an established company and further your IT career with the company continuously expanding.

The person

2+ years of IT leadership experience

Strong knowledge of Office 365, Microsoft Operating system, Server and networking experience DNS, DHCP, switches and cabling

Experience with

Previous experience in managerial duties and being the escalation point for the service desk team

Able to work onsite 5 days a week for the first 4-6 months.

The role:

Overseeing service desk escalations and ensuring tickets are picked up according to SLAs and KPIs, acting as the technical escalation point for the service desk team.

Assisting in maintaining the company IT network infrastructure, telecoms systems and other peripherals.

Manage the recruitment process for the IT team

Helping the management team with IT projects

Assist with reviewing technologies that might aid the business

Reference: BBBH(phone number removed)

To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates