Concept are currently recruiting for a I.T Hardware Break-fix Field Service Engineer to cover the Northampton area.

Our clients Field Service team is made up of passionate, friendly and experienced engineers dedicated to providing exceptional IT solutions and support to the Retail industry.

We are looking for someone that has a strong technical background and is ready to deliver an amazing service.

Job Description:

On-site support

Field based work

Diagnostics, swap out, break fix, upgrades and builds of both IT hardware and Retail IT hardware - including cables and peripherals

Desktop, Network and EPOS / Retail Tech

Device and connectivity troubleshooting

Device imaging and configuring

Device swap outs and connectivity cabling, Wi-Fi

Device installs, moves, decommissions.

Device stock control and asset management

Proactive maintenance, user familiarisation and guidance.Must have:

Attention to detail

Self-starter and driven towards excellence

Previous experience in a similar role.

Familiarity with Point of Sale devices.

Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.

Knowledge of Windows operating system and associated technologies

Knowledge of peripherals and their maintenance - printers, scanners.

Be SLA focused and familiar with call management products.

Familiarity with support procedures, scripts, and processes.

Proven troubleshooting skills.

Awareness of Payment Card Industry (PCI) compliance would be desirable.

Good customer facing skills

Ability to pass DBS Clearance (with potential need for BPSS) as these are required to complete if successfulPackage & Working details:

Monthly Rolling Contract

£145 per day Monday - Friday

Must be available between 9.00 - 18.00

Own vehicle required

Mileage applicable after 50 miles payable at 0.35ppm

Parking and Tolls claimable with receiptsThis contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. The above rates are the umbrella company rates subject to weekly fee and deductions

If you are interested in this vacancy, please click apply