Application Support Lead

£45K-£55k dependent on experience

Location - Manchester 

2 days per week in office / 3 days remote

Are you an IT Manager of a small technical estate or team or function where you are single handedly managing software licensing and applications?

Do you crave a new challenge, working for a company that is trying to build something new in retail?

Would you like to work for a global organisation, where you will lead the support of internal software applications?

With this company you will have the opportunity to report directly into the CIO and make a valuable contribution to the global strategy of the applications support strategy.

You will also benefit from some flexibility and the ability to work remotely 2-3 days per week.

If you'd like to know more, please get in touch, but below you will find some basic info on what we are looking for skills wise and some of the job duties expected in the role.Working as part of a global team and reporting directly to the CIO, you will be responsible for ownership and support of all applications used across the business including the ERP, CRM, time recording and project management tools as well as others.

Your Key Tasks and Responsibilities:

Responsible for the support of the application architecture

Collaborate in the build of future proof, end-to-end processes on a world class platform

Develop and undertake frequent (BAU) activities to ensure the availability, integrity and performance of systems to the standard defined

Contribute to the platform and tooling selection processes

Introduce and maintain best practice in processes and data management across the Group including handover of processes and data between applications

Management of application vendors

Ensure housekeeping and administration of applications is carried out in accordance with company policies and best practice

Work collaboratively alongside the cyber and infrastructure teams.Requirements

Appropriate professional qualifications

Technically strong IT skills, SQL DBA, and scripting

Strong Microsoft 365 experience

Knowledge of Microsoft Power Platform & CRM

Knowledge of Microsoft licensing.

Ability to engage and challenge stakeholders

Demonstrable pragmatic approach

Excellent troubleshooting with hands-on approach to problem solving

Ability to deliver information to both technical and non-technical colleagues and stakeholders

Excellent communication and interpersonal skills

Self-motivated and reliable

Ability to work in fast paced, changing environment

Ability to influence behavior across functions

Vendor management experienceBenefits:

With colleagues and customers all over the world, we’ve created a highly dynamic and international work atmosphere. The business that we are in is constantly evolving and because of this, there is always an opportunity to further your professional and personal growth.

An attractive salary

An ambitious and international working atmosphere

Appealing secondary benefits

Being part of a growing, innovative and ambitious organisation with a wide array of potential future career opportunities