First Line IT Support Desk Analyst

EDUCATION / SCHOOL SETTING

Based in Bradford

Hours: Full Time, Monday to Friday: 37.5 hours per week

Salary: £22,369 - £26,845

Benefits:

- Hybrid working arrangements and free on-site parking

- Local government benefits package including 31 days holiday (plus bank holidays) and defined benefit pension scheme

- Salary sacrifice schemes (Car leasing, lifestyle benefits and discounts)

- A commitment to professional growth and development opportunities for all staff

We are delighted to be working with a Bradford based Academy chain who are actively searching for a First Line IT Support Desk Analyst to join their team in a Bradford based Academy.

About you:

* Level 3 IT qualification or equivalent

* MCP, MCSDT certification

* Full UK driving licence and access to own vehicle

* One year or more working in an IT support role

* Supporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devices

* Microsoft Office, especially Outlook, Excel and Word

* Windows Desktop OS, networking, Siemens telephony, active directory and incident management systems

* IT security best practices

* Confident, clear and differentiated written / verbal communication to stakeholders at all levels

* Effective internal / external relationships with stakeholders and customers at all levels

* Commitment to safeguarding

* Mission-aligned, humble and kind

* Motivated, enthusiastic and flexible with excellent interpersonal skills

* Ability to receive and act on feedback

* Strong attention to detail and ability to work under pressure

Duties and Responsibilities:

- Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage

- Maintain IT facilities, including multimedia and PCs to enable effective teaching

- Rapid on-site response to SLA 1 problems in classrooms and other key areas

- Deliver basic training for key services to all stakeholders on a one to one basis

- Advise stakeholders on key corporate applications, including file access, one drive, SharePoint etc

- Active involvement in yearly refresh projects for on-site devices and network infrastructure

- Ensure servicing and maintenance schedules are undertaken at the most operationally / convenient times

- Ensure the appropriate skills are upheld in the support team

- Complete and file service tickets in the service desk system for self and team

- Record major incidents, remedial activity and future actions

- Manage access control, including active directory and other key systems

- Ensure service resources are available where and when needed with appropriate skills across all teams

- Work as part of a larger team to support multiple academies

- Participate in the Trust coaching process

- Engage fully in the Trust appraisal process to fulfil personal potential and be able to participate effectively in the implementation of the Trust’s goals and improvement plan

- Attend meetings / training and carry out administrative tasks and duties as specified on the Trust calendar

- Consistently implement all Trust policies

- Contribute to decision-making and consultation procedures

- Report any safeguarding concerns immediately to a Designated Safeguarding Lead

- Carry out any other reasonable duties as requested by the IT Team Leader

All Academy employees have access to the following benefits:

* Advice & Counselling Services

* Pension Scheme

* Holiday Entitlement

* Cycle 2 Work Scheme

* Flexible and Family Friendly Policies

* CPD opportunities

If you are interested in this role, please apply by sending your CV to this advert and one of our team will be in touch to go through your experience with you.

Full reference checks will be performed. High levels of compliance and safeguarding checks will be conducted in line with keeping children safe in education and safer recruitment