Customer Care Engineer/Technical support engineer (Dynamics 365)

Can work from anywhere in the EU but must be willing to travel internationally and willing to spend at least a day a month in Amsterdam’s office. (Must hold a valid right to work in the EU or UK)

To be a successful Functional Customer Care Engineer, you should demonstrate a customer-obsessed attitude and strong teamwork skills. You should also possess excellent communication and analytical abilities, be proactive, organized, and results-oriented. Working on incidents can be quite stressful, so you need to be able to handle that also.

Functional Customer Care Engineer Responsibilities:

* 2nd and 3rd line functional Incident Management and Incident Escalations (also outside normal business hours for Prio-A incidents).

* Problem Management and Root Cause Analysis / Root Cause Resolution.

* Develop and deliver Functional Design Document documents and work on functional changes (RFC projects).

* Develop, test, document and deploy changes and improvements.

* Participating in final stages of delivery projects (UAT, Hyper Care), managing project handover to GMS.

* Assessing customer feedback and using your creativity to establish, improve, and refine services.

You have

* A bachelor’s or master’s degree in informatics or business engineering

* A minimum of 5 years of experience in a similar role implementing and supporting Dynamics 365

* The necessary certifications and qualifications in Microsoft Dynamics 365

* Capable to independently analysing, fix, and resolve complex multi-level functional incidents and be (or grow to be) the functional lead in a Customer Team.

* Ability to map and understand customer business scenarios

* Coach, support, and mentor junior members on the team