ICT Support Technician

£25k - £30k

Leatherhead (4 sites)

Benefits: Competitive salary, Contributory pension scheme, Private healthcare, Life assurance, School fee discount, Professional development, 25 days holiday (pro-rata'd to part time)

The role of ICT Support Technician will lead and manage all day-to-day IT 2nd and 3rd line support activities for multiple schools as agreed by the IT Regional Manager and/or IT Schools Manager.

The technician will liaise with School staff, the ICT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all IT support and service requests.

The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology refresh and improvement projects on behalf of the school.

This position is a group role and may be required to support other schools/sites as requested by the Regional IT Manager or Schools ICT Manager

Key Responsibilities

Provide 2nd and 3rd line support to UK schools staff and students

Carry out routine maintenance of all computer hardware and network services to maintain agreed availability

Respond to and resolve ICT faults and requests through onsite visits and remote support tools to agreed service levels

Install and configure approved computer hardware and licenced software, following agreed policies and procedures

Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance

Manage staff and student user accounts following agreed policies and procedures

Monitor and maintain server back-ups to ensure system and user data is protected and secure

Monitor ICT (physical and network) security and report any risks or incidents to School Head teachers, Regional IT Manager or Schools IT Manager

Any other reasonably requested duties

Person Specification

Exceptional customer service and communication skills, including written and verbal

Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organisation

Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues

Self-motivation, effective time management and the ability to work unsupervised

Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues

Demonstrable methodical problem solving, excellent analytical skills and creative thinking

Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues

Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements

A desire to, and demonstrable experience of supporting teaching and learning

Project team member skills

Effective engagement with IT service partners and 3rd parties

A clean UK driving license

Technical Skills

Windows Server 2012/2016/2019

Windows 10

Active Directory support

Office365

LAN & WAN technologies and protocols, including VLAN, wireless, DNS, DHCP

Microsoft Office 2013/2016 suites

net and SOLUS3 support

Mobile device support including Apple, Windows and Android tablets

AV and interactive boards and screens

Shared printing solutions

Desktop/Server Hardware support and troubleshooting Experience

Flexible working, travel to Schools group remote sites

Experience of working in a Service Desk environment (2nd or 3rd line support role)

Experience of working in the education or similar sector is preferable

ITIL preferred but not essentialKey Competencies

Role Specific

Work Planning and Scheduling

Time Management

Listening and Organising

Training, Mentoring and Delegating

Problem Identification and Solution

Process Improvement Values Based Behaviours - the behaviours associated with our company values

Excellence

Respect

Integrity

Collaboration

Accountability Remuneration

Competitive salary

Contributory pension scheme

Private healthcare

Life assurance

School fee discount

Professional development

25 days holiday (pro-rata'd to part time)

Indit

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position