Position: Junior Functional Support Consultant

Salary: up to £25,000 DOE

Location: Tamworth

Job Type: Permanent

A fantastic opportunity has arisen for an experienced Junior Functional Support Consultant to join a leading organisation in Tamworth. 

The successful Junior Functional Support Consultant will have a passion for delivering service excellence, the right attitude and experience, alongside a flexible and focused proactive mindset.

Junior Functional Support Consultant – Responsibilities:

Responding to customer queries via email, phone, and conferencing solutions such as Teams and WebEx

Accurately logging service desk tickets; validating all information received and challenging where necessary

Provide 1st line support, ensuring issues are dealt with in line with SLAs and according to their priority; effectively communicate status updates.

Identify, replicate, and troubleshoot problems; escalating where necessary and gathering information to facilitate efficient resolution

Work collaboratively; build and maintain healthy and professional working relationships with customers & colleagues.

Adhere to company policies, procedures and technical design standards and guidelines.

Share and escalate recommendations/ideas that may improve services, products, process or working practices.

Undertake other duties considered within your skill and competence to assist the smooth running of the business. 

Junior Functional Support Consultant – Skills and Experience:

An understanding of the importance of excellent customer service and a "can do" attitude, excellent communication skills, both written and verbal

The ability to interact confidently with clients and colleagues

The ability to work very well in a team environment

The ability to think logically, strong interpersonal skills, strong prioritisation skills and ability to follow process

Patience and empathy when dealing with customers and colleagues

Effective problem-solving skills based on clear reasoning and sound rationale; tactful, diplomatic and able to thrive in an ever-changing environment

Ability to work pro-actively, under pressure and independently with minimal direction

Experience working with HR and Payroll software is beneficial

A good understanding of Microsoft Office 365, Teams, etc. 

If you an experienced Junior Functional Support Consultant role and are looking for a new and exciting role, then please get in touch with Sam Hayward at Premier Group (Birmingham Office)

Not for you? Premier Group offer a referral reward of up to £500 if you can recommend a friend who we successfully place in these roles