We are seeking an experienced 2nd / 3rd Line Desktop Support Analyst for this cutting edge IT company. Based in Camberley this is a remote role where you will be required to support a wide range of users across Wintel, Networking and Cloud environments.

You will be required to provide 2nd & 3rd line technical support for all Windows 10 / 11 and hardware related incidents to all staff over telephone, remote support tools and email.

Core duties include;

* Day to day management of Windows 11 and MS Office 365.

* Log and track day-to-day IT issues, resolving immediately where possible and maintaining our IT helpdesk system.

* Creatung and maintaining Standard Laptop/Desktop builds.

* Network troubleshooting, investigating and remediating connectivity issues, patching and cabling problems.

* Successfully and consistently handling the onboarding of new customers.

* Manage Azure Active Directory.

* Advanced network troubleshooting – TCP/IP, DHCP, DNS.

* Provide flexible user support when required, including out of hours coverage as the business requires.

* Assist with the maintaining all hardware, software and peripheral equipment within established guidelines and standards.

* Ensure high quality, up-to-date documentation exists for all services and arrangements.

* Implementing and maintain security standards

Required Technical Skills;

* Strong Windows 10 / 11 experience.

* Strong experience with Microsoft Office 365 and MS Teams.

* Good experience with Microsoft Azure & Active Directory, Exchange.

* Networking Fundamentals (TCP/IP, DNS, DHCP, Firewalls)

* Any MS certifications will be desired – MCSE/MCP/CompTIA/MCSA.

* Windows Server skills

Ideal background;

* 3-4 + years’ work experience supporting desktop, laptop, and cloud technologies in busy support envinroments.

* Provide great customer service and can operate on both project and BAU support as required.

* High calibre individual, with exceptional levels of personal drive and eagerness for personal development.

* Excellent spoken and written English.

Excellent benefits - Training, paid overtime and coaching all included from day 1.

More details on application - work onsite 1 day a week and remotely