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We have an immediate requirement for an IT Service Desk Analyst to join our prestigious IT Solutions client based in Heywood. With over 150 clients across the UK, they are looking for a technician to join their growing Service Desk team and be responsible for supporting and maintaining in-house systems, networks and applications.
The role will also involve resolving support requests from customers via email, over the phone, remotely and occasionally on-site as required. This is a fantastic opportunity to join a fast-paced and friendly organisation which champions ongoing training and development opportunities.
Other Roles and Responsibilities:
Support with Office 365 migration and deployment.
Troubleshoot software and hardware issues across Windows and Mac Operating Systems.
Be responsible for 1st and 2nd line support tickets, ensuring that they are resolved or escalated in line with agreed SLAs.
General support and maintenance and PC hardware.
Diagnose and resolve network issues for customers (over the phone and on-site).
Assist with regular service maintenance.
Previous experience working in an IT support role, preferably within a Managed Services or Service Desk environment.
Knowledge of Windows Operating Systems (Desktop 7/8/10 and Server 2008 upwards)
Office 365 support and administration
Basic networking understanding.
Excellent communication skills both written and verbal
Full UK driving licence as occasional travel is required to client sites in the Northwest.
Benefits of the role include 24 days holidays plus Bank Holidays, private healthcare after 1 year of continuous service and government contribution scheme. The role will be predominantly based on-site from Monday - Friday 8:30 - 5:30.
If this sounds like your ideal next role, please contact Charlotte Attwood on (phone number removed) or email for more information.
For more information about Senitor and the opportunities we have to offer follow us on Twitter @SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy