IT Support Technician, 12 month FTC, Leicester, up to £34k

IT Support Technician

12 month FTC

Based in Leicester

Full-time, onsite

Salary range from £31k to £34k

Your new company

A large, public sector emergency services organisation, based in Leicester.

Your new role

You will be:

Providing IT support to all our staff in person, via email, telephone and through online tickets, working to agreed SLAs.

Provide support to the Microsoft 365 programme by installing applications, moving user data, providing support and expert advice to the end user.

Be responsible for the security of systems and procedures. Ensure correct functioning of all security-related hardware and software. Provide training in secure working when needed. Make sure critical software and firmware patches are applied.

Maintain skills and knowledge of our hardware, Operating system and Software, covering mobile devices, phones, PCs and servers. These include current versions of VMWare vSphere, Windows and Office - in addition to a range of fire service-specific software. Support all associated connectivity technologies and hardware, such as switches, routers and wi-fi.

Provide effective Technical Support and proactive maintenance of all endpoints, systems, applications, software, hardware, databases and networks in close liaison with the infrastructure manager and external partners.

Support a variety of communications solutions, including radios, pagers, VOIP systems such as Skype and Teams, mobile and landlines telephony.

This includes supporting users, maintaining underlying network architecture and working with 3rd party suppliers.

What you'll need to succeed

Demonstrate experience in managing an ICT support incident from reporting through diagnosis to solution and ensuring an outcome that satisfies user requirements.

Good working knowledge of Microsoft 365 applications. Ability to maintain and troubleshoot Microsoft Server Operating systems.

Understanding of network-related technologies, devices and protocols, with an emphasis on administration and troubleshooting.

Demonstrate experience of Migrating users to a Microsoft 365 environment.

Demonstrate understanding of importance of business continuity, such as preventing data loss and ensuring service resilience.

Demonstrate a good working understanding of security principles and how they can be applied.

Demonstrate ability to work to agreed service levels, and deliver solutions on time and to specification

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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