Role: 2nd Line IT Support Engineer

Location: Hatfield

Salary: £32,000 - £38,000

Our client, a growing MSP based in Hatfield, is in need of a 2nd line IT support engineer to join their team. As a key member of the IT support team, you will be responsible for responding to client IT support requests from any source, managing both assigned and unassigned requests, promptly communicating the resolution of support requests, and quickly identifying requests that cannot be resolved, and escalating them if needed.

Key Skills:

* Experience in Windows 10, Mac OS, Office 2016 & 2019

* Office365, Teams, Sharepoint, Onedrive, InTune and Azure

* Networking - LAN & WAN connectivity, router and firewall issues, firewall policies, TCP/IP, Subnets, DHCP, DNS, VPN

* Anti-Virus - Firewalls, Active Directory and group policies

* Coming from an MSP background or working in an MSP environment is essential

Our client is dedicated to the professional growth and development with paid for certifications and In-house training. They offer a range of benefits to support their team including:

* 22 days holiday

* An additional day holiday on your birthday

* Company Pension scheme

* Overtime paid at time and a half

* Quarterly company events

* Free on-site parking

* Perkbox company benefit scheme, including Perkbox Medical

If you're passionate about IT support and want to take your career to the next level, our client would love to hear from you! Apply today to be a part of their dynamic team