Location: Manchester

Contract Type: Permanent

Hours: Full Time, 37.5 per week

Salary: £20,000 per annum plus competitive benefits 

Working Pattern: 

37.5 hours per week based on a shift rota 

Monday – Thursday (Alternating 8am-4pm and 12pm-8pm)

Friday (Alternating 8am-4pm and 9.30am-5.30pm)

Saturday* (9am-1pm – working one in four Saturdays) 

Are you friendly and wish to work in a ‘technology evolving’ fast paced IT environment? 

This is an exciting opportunity to join the world’s market leader in the highly specialised area of probate debt recovery. 

Hybrid working pattern allows colleagues to work from office and home for part of the week once core competencies are achieved. 

Phillips & Cohen Associates (UK) Ltd are looking for an I.T. Apprentice to be a part of the Elite in the Finance Collections Industry. Phillips & Cohen Associates (UK) Ltd. hold numerous industry awards, including the highly prestigious ‘Investors in People GOLD / Champion’ and ‘Health & Wellbeing Good Practice’ awards. 

The Role: 

We are looking to fill this post with someone what wants to gain new skills by working with an experienced team within a cutting-edge financial environment and in a great location by Salford Quays. Full ‘day or week release’ training will be given throughout the course to support your I.T. Apprenticeship, with opportunities for further supported studies. 

IT Apprentice Responsibilities / Key Tasks: 

Provide ‘hands-on’ user desktop support through remote desktop support, e-mail, telephone & face to face.

Review and resolve Helpdesk support tickets and escalate to 2nd and 3rd line Support teams.

Supporting and managing Client / Server applications, assisting with systems support, including system backups.

Supporting ‘Server to Desktop’ technologies e.g., Citrix XenApp/XenDesktop

Assisting IT / MIS teams in providing 1st and 2nd line support to end users.

The following experience is beneficial but not essential:

You will have knowledge of some of the following:

Desktop: Microsoft Windows 10.

Servers: Microsoft 2016 Server and above.

Microsoft: Microsoft Office 2016 & Office 365.

Virtualisation: VMware, VirtualBox, Microsoft Hyper-V

Along with the following skills:

Excellent Communication – both written and verbal, with attention to detail.

A consistent professional approach to all tasks.

The ability to remain calm, confident, and knowledgeable will be critical to your success in this role.

Ability to work proactively, establish good working relationships and think strategically.

Excellent troubleshooting skills.

Willing to share techniques and skills with peers.

Be self-motivated and consistently looking to learn new technologies.

What's in it for you? 

Full training and support by our friendly team

Career accelerator with development path and 6-monthly pay reviews

Luxurious office environment in a superb location

31 days holidays per year including 8 bank holidays

Reserved secure free car parking spaces available

Comprehensive benefits and discounts package

Healthcare Scheme*

Company pension plan

Life Assurance*

Cycle2work scheme 

(* after probationary period) 

We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our ‘Privacy Notice & Cifas Fair Processing Notice for Candidates’ which is available at The Phillips & Cohen website. 

You may have experience of the following: Apprentice, Trainee Scheme, Training Scheme, School Leaver, Apprenticeship, IT Helpdesk, Desktop Support, Trainee Support Analyst, Network Support, Infrastructure Support, 1st line Support, First Line Support, etc. 

REF-(phone number removed)