Network Administrator | Trowbridge; BA14 9EN | Full Time | up to £26,000

We are #TeamOakford – a market leading team of 60+ colleagues looking after schools and businesses who benefit from our managed services and cloud solutions. We can supply almost everything our customers may need – from IT consultancy, projects and support… to tea and cake!

This position is based at a secondary school in Trowbridge. The role involves providing 1st and 2nd line support within the school and managing escalation to central teams as needed. You will work closely with other teams within Oakford, with the aim of providing strong technical solutions to problems quickly.

You must be a positive, friendly, and sociable team player with a passion for IT and a “can do” attitude. You will need to be good at managing your own time and priorities as well as astute in setting customer expectations. You will not be expected to resolve all problems or make all changes but are expected to manage the change process and keep all parties informed.

Candidates should understand the importance of exceptional customer service to accompany technical skill. We’re seeking intelligent, diligent, and friendly colleagues who can combine existing knowledge with newly acquired skills to become an asset to our highly valued team and customers.

Are you the right person for us?

The candidate must be able to drive

Enhanced DBS check (conducted by the company and must remain clean)

Experience of working in an MSP environment (or similar)

Active Directory and Microsoft 365 administration/support

Troubleshooting and supporting modern desktop environments (Windows 10/macOS)

Understanding of computer and server components, networks and infrastructure

Polite, confident and effective communicator

Sincere passion for exceptional customer service

Excellent time management and priority determination skills

Maintaining a high standard of work and professionalism

Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues

What will your role as a Network Administrator look like?

Provide on-site technical support

Provide telephone and email based technical support

Manage issues flagged by our monitoring software

Perform various system administration tasks on-site e.g. installation of new hardware

Help to maintain a mutually beneficial and positive working relationship with our customers

Commercial awareness of the benefits of common business technologies is expected

Logical approach to problem solving

Able to identify when a problem may require escalation

Maintain high standards of work and professionalism

Ability to work unsupervised and diligently

What can Oakford give to you?

24 days paid holiday + Bank Holidays

Onsite fitness suite

Childcare, eye care and cycle to work scheme

Perk scheme

Training and certification pathways to enhance your technical skills

Employment anniversary awards

Company funded social events

Company contributory pension scheme

If you are ready to start your career with #TeamOakford, then click APPLY now! We can’t wait to hear from you!

Oakford Technology works with third party employment agencies. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to