An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Deskside Support Engineer II based on their customer site in Fulbourn, Cambridgeshire. This is a full-time, temporary role office hours to start ASAP. The role is paying up to £18 per hour, day rate £144 for a minimum of a month

OUTLINE OF JOB

We are looking for a team orientated, highly customer focused and keen Deskside Support Engineer to support a leading client providing a best-in-class second level support experience based on-site in Fulbourn. The site benefits from free on-site parking.

As a Desktop Support Engineer, you will use your excellent communication and technical skills to troubleshoot applications, systems and hardware to drive and find first time fix and first-time right resolutions to end user problems.

In this role you will work Monday - Friday, 08:00 - 16:00 based on client site in Fulbourn, providing second-level support in a face to face and virtual environment on issues and requests including, but not limited to:

JOB DESCRIPTION

Provide second-level support in a face to face and virtual environment on issues and requests including, but not limited to

ServiceNow ticket management

Microsoft Windows operating system - all related issues

Microsoft Office 365 ProPlus/2019 - all related issues

Software related issues (Standard & Non-Standard)

SLA focused, with proactive support in the form of knowledge-base articles and user training

AD Management

HP Desktop & Laptop hardware scopes:

RAM upgrade

Keyboard exchange

SSD HD replacement

SCCM SW deployment issues (front end)

Smartphones & Portable Devices experiences for SIM configuration

Meeting room management (Video and Audio Equipment)

Servers under Local Support

Network cabling and port patching, Wi-Fi network, replacement of router

Document and Asset management

Smart Hands and Eyes for other support teams

ESSENTIAL QUALIFICATIONS AND EXPERIENCE

Must hold a full UK driving licence & have access to your own vehicle due to early start time

Excellent interpersonal communication skills, positive and engaging manner, and a high degree of customer service aptitude

Support experience in either a Walk in Centre or Virtual Walk in Centre environments, or direct end user desk side support

Strong understanding of ITIL incident management, including upholding SLAs and communication to end users

Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment

Experience with researching complex issues with end user software and hardware

Self-motivated achiever who gains satisfaction from providing excellent customer service