iSupply Recruitment are proud to be recruiting for a global brand leader who are looking to recruit a service focused First Line Service Desk Support Analyst to join their IT service desk team.

If you have experience working with a service desk team and have the drive for providing excellent customer service, this could be the role for you.

Based in Shefford, this role offers hybrid working, whereby you could work up to 2 days per week from home if you wish.

The working week is Monday to Thursday 09:00 - 17:00 & Fridays 09:00 - 16:30, with one hour for lunch (34.5 hours per week). Benefits include: pension, private health, generous holiday entitlement and above all else, a friendly and welcoming place to work.

What you will be doing as a 1st Line Support Analyst

Logging and managing calls to the IT Service Desk, ensuring that service targets are being met

Communicating with the customer to ensure they are informed of progress

Building of desktop PCs and laptops

Suggest improvements to the desktop environment based on knowledge of issues and feedback from end users

Assisting with the implementation and testing of changes to the desktop environment

Writing and maintaining user information sheets

Plan and prioritise own work activities to ensure targets are met

What we are looking for - 1st Line Support

Excellent communication skills - verbally & written

Experience working in an IT Service desk environment

Good IT knowledge

Willingness to learn

Ability to work on own and within a team

What’s in it for you

Career progression, extensive training and a competitive benefits package.

The opportunity to work with a global brand leader

Hybrid working environment

Pension

Private Healthcare

Generous holiday entitlement

Entrepreneurial, innovative, open and honest culture with high standards and the freedom to create your own job satisfaction through ownership and continuous improvement