IT Support Engineer

High Wycombe

£25,000 to £28,000 + Excellent Benefits

This is a fantastic opportunity for you, an experienced IT Support Engineer / 2nd Line Support Engineer / Desktop Support Engineer, who is happy to take on additional IT Administration duties, to join a world leading company based in High Wycombe.

This position is approximately 80% Support, 20% IT Administration

As the IT Support / IT Administrator, you will provide a point of contact for end users to receive support and maintenance within the organization's end-user computing environment.

IT SUPPORT

This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal performance. Duties include:

Basic PC imaging and profile setup for new computers

Basic software installations and deployment to PC' s

Patching of network devices

Monitoring of helpdesk tickets and managing escalations to required IT teams or 3rd parties

General user account administration on various systems

Mobile phone administration

IT ADMINISTRATION

You will also be responsible for financial administration such as purchasing of IT equipment and the processing of monthly invoices and purchase orders for the IT department. Duties include:

Managing monthly recurring invoices and contract renewals for IT including software and hardware maintenance renewals

Managing procurement if IT related equipment including purchase order requisitions

Maintaining accuracy of records in Active Directory

Assisting in helpdesk and Cyber security related reporting

Recording purchased licensing details

ABOUT YOU

In order to be successful for the IT Support / IT Administrator position, you should have:

Strong IT Support skills - Desktop, basic networking, software installation, administration of MS Office and similar

Good communication and written skills

Strong organisation and happy to take on the IT Administration skills

Good team member - happy to muck in and really help the smooth running of the dept.

If you are a strong IT Support Engineer, 2nd Line Support Engineer who is happy to also get involved in the IT Administration side of a busy IT Department, and looking for an exciting challenge, please send your CV to me today