IT Systems Integration Analyst

East Grinstead, West Sussex (this role can be office based, hybrid or home based with travel to ILG sites, when required)

Competitive salary, depending on experience

About us

We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. We understand the importance of making time to unwind and have fun, so we fund a number of social events, including our amazing annual party. Each year we celebrate in style, present our annual employee awards and recognise the people that make our business so special. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

Reporting into the Systems Integration Manager, you will be responsible for the management of ILG’s system integration platform, and all internal/external interfaces with internal/external parties. The key responsibilities of the role will include:

- Requirement scoping, development, test and delivery of new interfaces/integration packages System administration of Integration Platform(s), and/or liaison with the technical service providers where required

- Engagement with internal and external stakeholders throughout the project lifecycle, as the assigned systems integration analyst

- Maintenance and change management of existing interfaces/integration packages

- Providing 2nd level support and troubleshooting for integration issues, taking ownership of assigned IT support tickets through to resolution

- Documentation of interfaces, including specifications, standards, formats, protocols, frequencies and creation of integration diagrams where applicable

- Continuous efforts to standardise ILG’s system integration approach to ensure reusability, scalability, performance, security and accelerated time to market for new integration requests

- Working with relevant stakeholders to identify new integration opportunities, and drive continuous improvement within area of responsibility

- Training of IT Support technicians, to provide continued knowledge transfer in support of 1st level support activities

- Maintaining awareness of emerging trends in the market, e.g. ERP and eCommerce platform adoption, to ensure ILG has an appropriate and flexible integration portfolio, to meet our current and future client needs

- Supporting the Systems Integration Manager, as required

What we are looking for

- Experience in the design, build, testing, implementation and ongoing maintenance of system interfaces and system integration end-points

- Experienced in administering and supporting Integration/API Management Platforms (desired)

- Experience working with APIs or microservices, e.g. creation, management, monitoring, debugging, testing

- Familiarity with a variety of integration formats, principles, methods and protocols e.g. JSON, XML CSV, FTP, HTTP, SOAP, REST, EDI, etc

- Advanced Excel skills, e.g. data manipulation, and working with macros

- Strong problem solving skills and the ability to think laterally to present solutions rather than issues

- Strong communication skills, and ability to communicate effectively with a variety of internal and external stakeholders

- Technical project management experience, and ability to manage own workload and multiple priorities

- The role requires you to be able to travel to ILG sites as needed in support of business needs, therefore a driving licence and car is essential

Benefits

- Flexible working location, this role can either be office based, hybrid or home based with travel to ILG sites, when required

- Company Bonus scheme (£300)

- Pension, Life Assurance, Healthshield Cash Plan and Discount Perks

- 22 days’ holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday

- Birthday leave

- Dedicated rest areas with free tea and coffee plus monthly fruit baskets

- Free on-site parking and free electric car charging points, at certain sites

- Dedicated platform for learning and development

- Staff member of the month rewards

- Monthly company social events and an annual awards ceremony

- Employee assistance programme to promote mental health wellbeing

- Cycle to work scheme

For more information about our company or employee benefits please visit our website.

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