IT Retail Support Engineer

Permanent

Dublin South  

VAC-13274

Salary: Highly Competitive Remuneration Package €43,250 rising to €55,150 over 4 years

Our client is one of Ireland’s most successful retailers, they offer a huge range of products sourced, locally across the U.K., Ireland and Europe. Their commitment to first class customer care and sustainability is paramount to what they do and, they are widely recognised as a top employer, offering a host of employee benefits and, career development opportunities.

Summary

We are seeking a customer-focused, highly motivated, and technical IT Retail Support Engineer to join our IT Business Solutions Department. The successful candidate will be responsible for store and retail systems used in over 215 stores across the island of Ireland, identifying and implementing technical solutions to optimise business processes and supporting continuous improvement.

We are looking for someone who can be a trusted technical lead, who understands business needs and is able to communicate complex technical details effectively.

Requirements:

To be qualified for this role, you should hold a degree in a relevant field, like, Computer Science, IT or Software Engineering, or a minimum of 2 years’ experience in a similar role.

What you'll do

Keep the retail systems and hardware solutions running smoothly in our stores

Manage new store openings and store modernizations to deliver the latest technology standards to our store colleagues and customers.

Identify and implement efficiencies to business processes using technical solutions 

Provide comprehensive third level technical support for store and retail systems

Diagnose and troubleshoot problems including root cause analysis, testing of proposed fixes and follow up to ensure the problem has been resolved

Consulting with business departments on the introduction of new technologies and processes

Coordination and execution of projects including the creation of technical concepts and relevant documentation

Act as technical lead for cross departmental projects and ensure that IT policies and standards are adhered to

Managing relationships with selected vendors ensuring that service delivery meets all expectations

What you'll need

Required

Degree in a relevant field such as Computer Science, IT or Software Engineering, or a minimum of 2 years’ experience in a similar role with client-facing experience

Proficient in Windows Operating Systems (Server 2012 onwards, Windows 7 onwards)

Basic network knowledge

Comfortable with learning new systems and applying them in every-day use

A keen problem-solver with the ability to use critical thinking to find the most productive solution

Understanding of KPIs and SLAs with proven ability to adhere to them

Excellent organisational and time management skills

Excellent presentation and communication skills with the ability to communicate with colleagues of all levels

Experience of working in or leading a project team

Full clean driving licence

Desirable

Linux experience – Red Hat and CentOS

Advanced networking knowledge – Cisco, Huawei, Fortinet, Barracuda

Knowledge of Oracle / SQL databases

Knowledge of scripting and automation tools desirable – PowerShell, Python, Ansible etc.

Vendor certifications such as Cisco, CompTIA A+, Microsoft etc.

German language skills are desirable

What you'll receive

Through our salary system, we ensure pay equality across all positions

€43,250 rising to €55,150 over 4 years

20 days holidays per annum rising to 25 days after two years

Private employee medical insurance

Company pension after one year of service

Flexible start and finish times

Initial training and on-going development from an experienced team member

Excellent opportunities for career progression

Dynamic work environment

New office facility with free parking

On-site gym and canteen

Up to 2 days remote working per week

How to Apply:

Applications in writing only please, send your full and up to date CV along with a cover note our Multi-Sector team in order to apply for this role.

Please note at this time, applications can only be accepted from those who already hold legal right to work in Ireland.

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