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Level 2/3 Systems Engineer
£27,000 per annum (with opportunity for on-call cover)
Nine Twenty are proud to be partnering with an IT Support Services company in Bellshill to hire a Level 2/3 Systems Engineer to join their team.
Hours of Work
37.5 hours per week, shift rotation:
9am – 5.30pm
7.30am – 4pm
9.30am – 6pm
The successful candidate will work within our Service Desk in an ITL environment and carry out the following tasks:
* Daily checks of back-ups and monitoring solutions.
* Provide end user IT Support.
* Use ITSM platform to record progress of incident timeline and resolution.
* Creation of knowledge-based articles.
* Provide support to Modern Apprentices.
* Be a point of escalation for lower level Systems Engineers.
* Strong Communication skills with IT background.
* Proven experience in 1st Line IT Support.
* Ability to organise and prioritise workloads.
* Experience working in ITIL environment.
* Full UK Driver’s Licence is essential.
* The following qualifications are desirable:
* Active Directory
* MFA Technologies
* Ticketing Solutions