I have a requirement for a Technical Support Engineer who is well-experienced with leading a BAU technical support team.

Location: Stevenage

Duration: 3 Months+

IR35: Inside

Security Clearance: SC

The Role:

To lead and manage the day-to-day activities of the BAU technical support team focused solely on supporting the end user estate in a complex, multi-networked, Wintel environment.

Provide day to day direction of the team in terms of Incident and Request ITSM (Ivanti LANDesk) ticket management, ensuring regular and timely updates in line with strict SLAs

Pro-actively support technical escalations.

Directly interact with clients, technical teams and 3rd parties in order to co-ordinate rapid and effective response to incidents, requests and small project activities.

Maintain a high degree of customer service for all support queries, adhering to all service management principles.Skills, Knowledge & Experience:

At least 3 years commercial experience directly managing a technical team

Able to produce detailed reporting both ad-hoc and regularly

Ability to build strong relationships with customers and stakeholders

Excellent technical knowledge across multiple domains, including:

Microsoft Active Directory & GPOs

Microsoft SCCM

Microsoft OS, testing and imaging

ITSM tools (LANDesk ideally)

Ivanti Suite (desirable)

PowerShell (desirable)

Linux/Unix (desirable)

Commitment to exceed customer's expectations.

ITIL knowledge/accreditation especially operational Incident/Problem and Change

Please apply online with your CV