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I have a requirement for a Technical Support Engineer who is well-experienced with leading a BAU technical support team.
Duration: 3 Months+
Security Clearance: SC
To lead and manage the day-to-day activities of the BAU technical support team focused solely on supporting the end user estate in a complex, multi-networked, Wintel environment.
Provide day to day direction of the team in terms of Incident and Request ITSM (Ivanti LANDesk) ticket management, ensuring regular and timely updates in line with strict SLAs
Pro-actively support technical escalations.
Directly interact with clients, technical teams and 3rd parties in order to co-ordinate rapid and effective response to incidents, requests and small project activities.
Maintain a high degree of customer service for all support queries, adhering to all service management principles.Skills, Knowledge & Experience:
At least 3 years commercial experience directly managing a technical team
Able to produce detailed reporting both ad-hoc and regularly
Ability to build strong relationships with customers and stakeholders
Excellent technical knowledge across multiple domains, including:
Microsoft Active Directory & GPOs
Microsoft OS, testing and imaging
ITSM tools (LANDesk ideally)
Ivanti Suite (desirable)
Commitment to exceed customer's expectations.
ITIL knowledge/accreditation especially operational Incident/Problem and Change
Please apply online with your CV