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A unique opportunity to join a dynamic, growing team as a Customer Experience System Support Specialist, providing support to the Platform Manager to maintain and assist with the programming of the global survey platform. With businesses throughout the UK, you will be predominantly working from home, and travel to your closest site around once a month. You will be fundamental in the collection and analysis of customer feedback, working Monday to Friday, and will earn up to £60,000 depending on experience, alongside other benefits.
Your new role as System Support Specialist will include the following responsibilities:
Supporting the onboarding of new businesses to the Customer Experience feedback programme
Maintaining existing and uploading translations, identifying suitable questions and branding requirements
Using HTML to design and implement appropriate branding for surveys and emails, liaising and briefing internal teams to set up custom domains
Contribute to the design and implementation of survey architecture to facilitate a versatile and scalable programme
Provide Qualtrics user support, prioritising helpdesk tickets, onboarding new starters and providing training where needed
Working with the Customer Experience community, to understand reporting requirements
Maintaining existing reporting, and developing new reports and dashboardsTo succeed in this role, you will ideally have coding skills and experience, and be a proactive self starter with a passion for collaborative working across teams. You will play an active role in improving customer experience, using excellent communication skills and attention to detail.
Castle Employment Group is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience, we deliver a market leading service building long-term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.
Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.
At Castle Employment Group, we recognise and appreciate the value of high-quality candidates - so only right that we reward the people who introduce them to us. Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.
Due to the high volume of candidates that apply for our applications, we are unable to get in touch with every application. Therefore, if you haven't heard from one of our consultants within 7 days, please assume your application has been unsuccessful