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Pertemps are delighted to be sourcing for a new, exciting IT Operational Analyst position role for a growing client based outside Glasgow. This role offers an excellent salary and benefits package along with a mix of home and office working.
Salary up to 28.5k depending on experience.
Contributory Pension (the Company will match to a maximum of 6%, colleagues can pay more)
Life Insurance 4 x salary
Group Income Protection
Flexible Benefits Scheme
Hybrid Working (mix of virtual and office)
Company sick pay (based on LOS)
Colleague of the Month
Career progression or move into other departments
Duties will include:
Working as part of a small team, this role supports the Management team in the effective delivery of the onshore and offshore payroll service via bespoke systems. This role will be primarily responsible for the collection, analysis and interpretation of data and compilation of reports for the management team, identifying trends and guide business improvement initiatives. This role will provide customer reporting using SQL and will support System Administration workflows.
The role will take the lead from a support perspective within the team in the assessment and analysis of any product changes / upgrades prior to the roll out, to ensure the service to the external client is not impacted and excellent service is maintained.
Supporting the Operations team liaising closely to ensure that M.I, variances, anomalies, trends are proactively identified & fully understood and analysed
Reviewing sources of information to ensure the data used in reporting is appropriate and accurate.
Supporting with the implementation of technology upgrades. (Provide appropriate training and update documentation for internal colleagues and alerts to customer).
Support System outages to ensure an understanding of impact (internal and client)
Escalating situations that require attention through the right channels in a timely manner
Manage the progress of continuous improvements and provide support to deliver on CI projects
Statistical Analysis & reporting – Operational KPI & SLA Requirements
Through analysis of data, you will identify any service level or performance considerations that could impact on costs or customer experience.
You will be responsible for the delivery to the business of timely and accurate management information
Change management: Providing risk assessment for implementation of change via customer and internal Change requests
Provide ad-hoc reporting using SQL scripts for client and internal requests
Fostering working relationships within and across departments to identify the most appropriate sources of information and to constantly monitor the integrity of this information
Understanding service level impacts, identify issues & feed back to the operational teams & support in driving solutions
Experience of SQL and working with relational database
Demonstrable experience of producing quality MI for internal use
Excellent time management and prioritisation skills
Excellent problem-solving skills with a high level of curiosity and analytical skills
Ability to work independently and as a team member
Ability to deal with client issues/challenges
Excellent communication (written and oral) and interpersonal skills
Good customer service skills
Experienced user of MS Excel, Word and other programs within the Microsoft suite
To find out more please send your cv to Linda Currie.
Pertemps acts as both an employment business and an employment agency