Lead Account Manager

Build and lead a high-performing Account Management team at a dynamic and scaling FinTech!

This is a chance to make an impact at a company which is redefining the infrastructure of investments and advice.

If you have knowledge and interest in the Financial Technology market this one could be for you.

The role

We're looking for an experienced Account Manager Lead to join the Customer Team.

You'll be responsible for leading the account management team in the delivery of our customer roadmap.

You will work closely with our customers across our three core segments: large advice firms and consolidators; advicetechs; and established fintechs, to develop long-term strategic partnerships.

We are looking for someone to have a deep knowledge of the advice and/ or fintech market, along with a clear passion for 'putting the client first'.

Particularly, we are looking for someone who enjoys the variety of both listening to our customers, dealing with complex queries and building relationships.

On a typical day you will…

Build and lead a high-performing team that deeply understands customers across all of the market segments

Develop and deliver strategic account plans to each customer - deeply understanding their business model and growth aspirations

Lead on the governance framework and service reviews, to achieve excellent customer experience

Collaborate with our Growth and Customer Success teams to ensure a joined-up experience

Be the voice of the customer and the company-wide champion encouraging teams and individuals across the business to think and act empathetically

Help to shape the company's long-term objectives and determine plans for how to meet them with our customers.

This role is for you if:

You are dynamic and thrive on managing customers across multiple channels. This role will move at pace and serve a number of very different segments, from new-to-market fintechs to established £multi-billion advisers - you'll enjoy the variety and challenge that this brings

You are customer obsessed and have deep empathy. You thrive on achieving the right outcome because it's the only outcome. Our success is directly linked to our customer's success. Having a laser focus on their business will not only ensure alignment for their goals but ours too

You have an extraordinary ability to grasp complex concepts quickly and drive the right outcomes. Having a constant desire to learn - whether that's APIs or financial planning processes. Plus an eye for process improvement - particularly when it comes to optimising relationships - will be a strength of yours

The benefits

We offer a generous blend of benefits for the things that really matter to our people, including:

Up to 20% annual bonus

27 days holiday + bank holidays + day off on your birthday

6% employer pension contribution, private health cover, GP online and life assurancE

Enhanced parental leave and flexibility to integrate your home and work life in a trusted environment

Health and well-being initiatives including free therapy and mental health support

Strong financial wellbeing focus including access a share investment plan

Perkbox - range of discounts and perks including free weekly coffee, gym and retail discounts

Commitment to continuous learning with free access to over 10,000 on-line

training coursesIgnite Digital Talent are committed to creating equal opportunities, and welcome job applications from all who are qualified and eligible to work in the UK, regardless of colour, ethnic or national origin, race, gender, sex, disability, age, sexual orientation, religious or political beliefs, marital status or family circumstances