An opportunity has arisen within our ICT section for a Servicedesk Supervisor, based at Headquarters in Sheffield.

Servicedesk Supervisor

Contract: Permanent

Salary: Grade 5 (£24,496 – £26,845)

Hours: Full Time - 37 Hours per week (Flexi Time)

Work Pattern: Monday – Friday

Location: Agile Working / Command Headquarters, Eyre Street, Sheffield, S1 3FG

The overall purpose of the role will be responsible for the management of the ICT Service Desk Team co-ordinating the efforts of team members and third-party contractors in order to provide the best service possible to the SYFR customer base and delivering on appropriate levels of customer service and support.

To be considered for this role you will have previous experience of:

* Experience of software installation and troubleshooting

* Experience in hardware fault diagnosis and repair

* Experience of providing good customer service

You must possess a relevant ICT qualification or equivalent through training/experience and at least ITIL Foundation.

The key duties will include:

* Managing an ICT Servicedesk keeping the department in line with its SLAs

* Identify trends and analyse the types of calls coming into the department so ICT can prioritise repairs and maintenance.

* Communicate with all departments on their service issues and how the service can be improved.

Closing date for applications is 09:00 hours on Monday 20 March 2023.

Interviews will be held week commencing Monday 27 March 2023.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 27 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years’ service to 31 days, followed by an extra day a year up to a maximum of 36 days. We also operate a generous flexi time attendance scheme.

Other benefits include; a cycle 2 work scheme, a free on site gym, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme.

All applications will be given equal consideration and we particularly welcome applications from individuals from ethnic minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual, Transgender, or Other (LGBT+) or are disabled as these groups are currently underrepresented within our workforce. SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Applications from job share candidates will be considered and all applications will be given equal consideration.

Please note the appointment is subject to successful pre employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

If you require any of our recruitment documents in larger print this can be arranged.

No agencies please