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Would you like to join a Managed Service Business that is growing, investing in its people and constantly pushing the boundaries of technology and innovation? We’ve already grown our team by 37.5%, this year and launched two brand new products, developed an offering for a brand new sector, became a recognised tier 2 ISP, and built a class-leading cloud platform from scratch that out performs the current best of breed! We’ve achieved a lot, but need outstanding people to help us do more.
Quadris are looking for aspiring IT professionals that have some proven technical ability, but importantly a passionate curiosity to 'own' and 'resolve' customers technical issues, with an absolute ‘second to none’ focus on exceptional service delivery. You will join us as a Service Desk Technician based in Stockport on a full time, permanent basis. In return you will receive a competitive salary of circa £27,000 per annum depending on experience.
The Service Desk Technician role:
The key purpose of the job is to provide solutions to customers' more common IT problems by taking ownership of service requests with clear customer communication and delivering exceptional levels of service through managing customer expectations.
The position requires working 37.5 hours per week Monday-Friday on the following rotational patterns (all worked), with an additional requirement for flexibility for some on-call cover to be discussed.
Shift patterns: 7am-3.30pm, 8am-4.30pm, 8.30am-5pm, 9.30am-6pm
As our Service Desk Technician, your responsibilities will include:
Deliver exceptional customer service, first time, every time using plain English
Handle incoming service requests through calls, email and customer portal and taking responsibility for logging all requests
Troubleshoot IT issues and problem solve effectively from owning the request, diagnosis, escalations and following up; aiming for high, first time fix resolution
Escalating incidents and requests where support is required
Prioritising and managing workload to ensure contractual SLA’s are met
Skills and Qualifications you’ll need to become our Service Desk Technician:
Passion for IT
Highly motivated to deliver exceptional quality service; Excellent customer service skills
Experience working in a support desk environment – minimum 6 months,ideally 12 months
Level 3 IT qualification or equivalent experience
Problem Solving; naturally
Technology –Windows Server (Apply online only) R2, Windows 10, Office, DNS/DHCP, Networking basics inc. LAN/WAN, Active Directory
Able to work in a sometimes fast paced environment
First class skills with record keeping and documentation
Ability to work within Service Level Agreements (SLA's)
We take care of our people by offering:
A great salary that rewards you for your skill and contribution
A company culture that is built around empowering people and promoting from within
A fair system of promotions, rewards, feedback and appraisals
A monthly staff update hosted by our MD, giving you direct access to what’s going on
Work daily with outstanding people with a range of skills that you can learn from
A range of social events and activities throughout the year
Great coffee! And an office that’s always full of naughty and healthy snacks
We would love to hear from you if you are looking to broaden your IT skills and can bring something to the team. So please click 'apply' now to become our Service Desk Technician