ICT Operations Analyst

Salary: £29,710 - £30,629 per annum dependent on skills, knowledge and experience plus 13.5% shift and 5% on-call allowance.

Type: Full time (37 hours) permanent

Location: This role could be carried out remotely, with the occasional requirement for travel to Netley.

If you have not held residency in the UK for the last 5 years, we will not be able to process an application from you. 

The Role

The Operations Analyst role is critical to ensuring that service availability is kept to the highest level with minimum impact to service. You will be responsible for monitoring & maintaining the services provided ensuring that alerts are managed proactively along with spotting any pattern or trends occurring that could indicate a potential issue. The role also looks for automation opportunities where you will be empowered to deliver this automation utilising the current tools within the department. You will need to be self-motivated, driven, have a proactive approach and enjoy analysing for potential patterns and trends as well as problem solving.

The key requirements for this role are: 

Knowledge of monitoring tools including Azure, ServiceNow, Solarwinds, SCOM & SCCM

A proactive and analytical approach with a technical background of supporting on both premises & cloud services.

An understanding of Microsoft Server technologies as well as knowledge of enterprise backup solutions and virtualisation.

Knowledge of ITIL incident, event & access management processes and best practices

Must have capability to travel to different locations undertake all assignments in a timely manner. For this reason, a full UK driving licence is considered essential.

The Benefits

24 days holiday + up to 12 Flexi days annually + Bank Holidays

Ability to enrol in the LGPS pension scheme

Favourable shift pattern with 13.5% Shift Allowance

5% on-call allowance