Are you an experienced Service Desk Analyst looking to work in an expansive financial environment?

The opportunity

We're looking for a customer focussed, clear communicator and excellent problem solver to provide 1st or 2nd Line Support for our client.

This opportunity has arisen as our client is a market leading global association that have just started a major transformation programme.

This is a fantastic opportunity for you to work for a highly reputable market leader. Whilst helping the business achieve their goals, our client is committed to drive personal development and help you achieve your own career goals.

The role

You will be working in a global Service Desk environment providing 1st or 2nd line support to both internal and external stakeholders on a wide range of technology.

You will be expected to provide support to all types of tech issues through different methods of communication. You will analyse common issues and bugs whilst proactively aiming to create permanent fixes within the business.

You will be working in a team of 6 in a fun and supportive environment at the head office based in Newcastle Upon-Tyne.

Who you'll be

You'll have expertise in providing 1st or 2nd Line IT support

You'll be able to prove you have a track record in delivering measurable business results

You will be reliable, innovative and adaptable to day-to-day challenges.

A systematic thinker

Be able to prioritise tasks

Have the ability to manage your own workload

Above all you will have strong interpersonal skills with excellent verbal and written communicational skillsThis role will be interviewing early to mid March so please contact me between 12-2pm to discuss the role further. The role supports Hybrid working and requires some travel to the office in Newcastle Upon-Tyne